Business / Support Analyst

Location Brussels, Belgium
Job type Contract
Salary Negotiable
Contact Nitin Wadhwani

Urgent 6 Month Contract: Business Support Analyst

Our client is seeking an experienced Business / Support Analyst to join their team based in Brussels.

As the Business / Support Analyst you will be responsible for supporting the applications, used by over 8000 people globally, that allow for scheduling and execution of both Aircrafts & Trucks together with the Weight & Balance for these Aircrafts. You will ensure its ongoing reliability and work on improvements to its functionality, service quality and operational efficiency.
You will be reporting to the Product & Project Manager.


Support the applications toolset:
- Intervene as 3rd line support when problems occur to maintain the overall user satisfaction
- Liaise closely with expert users and IT functions
- Investigate, analyse and validate user request and maintain requirements under supervision of the Product & Project Manager
Uphold open communication/coordination with stakeholders on different levels
Maintain test scenario's and execute functional tests after software delivery by the vendor
Coordinate / assist with set up of test plans with the super-users
Support release to production of applications

Experience needed
Air Cargo background.
Experience with business analysis and project management
Excellent English language skills
Experience in MS Office (Outlook, Word, Excel, Powerpoint, Project, Visio)
Experience with collaborative tools such as Confluence/JIRA or willingness to learn
Basic SQL

For further information please contact Nitin on or via telephone +44(0)207 255 6655